Order Placement All orders must be placed at least one day in advance to ensure proper preparation and availability.
Order Confirmation Orders are considered confirmed once they have been successfully placed through the website.
Product Availability Product availability may vary depending on stock and daily preparation capacity.
Product Appearance Since our products are prepared by hand, there may be slight variations in appearance, decoration, or presentation.
Order Changes Any changes to an order should be requested as soon as possible and may be subject to availability and preparation status.
Delivery Customers are responsible for providing accurate delivery information. Any delays caused by incorrect or incomplete information may affect the delivery time.
Cancellation & Refunds Cancellation and refund requests are subject to the order's preparation status and the store's applicable policies.
Customer Responsibility Customers are responsible for checking their order details, including products, quantities, delivery information, and contact details before confirming the order.
Policy Updates Cocoa Joez reserves the right to update these Terms & Conditions when necessary. Any updates will be reflected on the website.
